General terms and conditions for guests of the Bed and Breakfast "Villa Olivemare"

Consequences of non-compliance with GTC:

Repeated failure to comply with these rules may, at Management’s discretion, result in: Verbal warnings. Request to vacate the structure. Possible forfeiture of stay or security deposit.

Introduction

Welcome to “Villa Olivemare.” For an enjoyable stay, please review our General Terms and Conditions (hereinafter GTC). We are a registered company (GetSun S.R.L.) located at Via Padule 135, 55045 Pietrasanta (Lucca), Italy. We operate as a Bed And Breakfast and these GTC apply to the Bed and Breakfast “Villa Olivemare”. If you have any questions, please feel free to contact us.
Thank you for choosing our facility.
Bed and Breakfast “Villa OliveMare” website: www.Olivemare.it

Table of Contents

Terms and conditions

Our terms and conditions (TOS) are designed to make your experience pleasant and smooth. When you book a room with us, you enter into a contract with the Bed and Breakfast. These GTC are an integral part of this contract and outline your rights and obligations. These GTC and the contract constitute the full and complete expression of the agreement between you and Bed and Breakfast and supersede all prior covenants, commitments, representations, or agreements, whether written or oral, that may have existed between the parties. By booking a room through the Bed and Breakfast website, you automatically agree to abide by the GTC. They apply to all our services and are incorporated into the contract without the need for a written transcript. These GTC also apply to bookings made through online travel agencies. However, keep in mind that the travel agency may have additional conditions for booking. We wish you a great stay with us.

Reservations

To make the reservation process easy and convenient for everyone, we have listed the most important notes regarding our rates, conditions, and credit card requirements.
Rates and conditions are based on the information provided on the Bed and Breakfast website.
The Bed and Breakfast may decline or add conditions to your reservation.
A credit card is required to make a reservation.
The Bed and Breakfast may temporarily pre-authorize or charge a certain amount to your credit card prior to your arrival.
The release or refund of the pre-authorization depends on the card issuer.
You must have a valid credit card with sufficient coverage; otherwise, your reservation may be automatically cancelled.
After making your reservation, you will receive a confirmation e-mail with specific cancellation conditions.
The guest staying in the Bed and Breakfast must be the holder of the credit card and upon arrival may be asked to present it for verification purposes.
In case of overbooking, the Bed and Breakfast will try to offer, if possible, an equivalent room within the Bed and Breakfast of “Villa Olivemare” Collection.

Bed and Breakfast Amenities

During your stay and use of our Bed and Breakfast services, we ask that you comply with applicable laws, behave respectfully, and follow our instructions. It is strictly forbidden to use our services for illegal purposes or to cause harm to the Bed and Breakfast or others. Violations may result, without notice, in denial of further services. If you violate these rules, you will be liable for all expenses incurred by the Bed and Breakfast and for all damages that the Bed and Breakfast suffers or may suffer, without prior notice. We reserve the right to make changes to our services without prior notice. Access to the Bed and Breakfast may be refused without refund if the guest disturbs other guests, is intoxicated, damages Bed and Breakfast property, or poses a threat.

Cancellations and changes

The reservation confirmation will indicate when the deadline is to cancel or change refundable reservations free of charge. After this deadline, changes or cancellations may be charged. Unfortunately, non-refundable reservations cannot be changed or cancelled without charge.
If you have a refundable reservation, please remember that cancellation less than 2 weeks before your stay and no-show will result in a full charge. Different cancellation conditions may apply to some reservations, so be sure to check your confirmation for details. In general, non-refundable reservations will result in the entire stay being charged if cancelled or not honored. The Bed and Breakfast reserves the right to charge the cancellation amount to your credit card.
Always check your reservation confirmation for specific cancellation conditions. If you have booked through an online travel agency such as Booking.com or Expedia, please make any changes or cancellations through their platform, as different terms and conditions may apply.

Check-in and check-out

Check-in and check-out times can be found on our website and in the booking confirmation.
If the established check-in and check-out times are not met, Management reserves the right to charge additional fees.

Prices and payments

When you book a Bed and Breakfast room, the agreed price includes VAT, local taxes and any supplements. However, local taxes, meals, drinks and other items are not included in the price unless specified. Accommodation tax, if applicable, will be indicated in the booking confirmation.
In case of tax rate changes between the booking and the stay, the price at the time of service will apply, even if it increases from the initial booking price.
We accept credit and debit cards Visa, Mastercard, Diner, JCB, Paypal, Google Pay, Apple Pay … ) The full amount agreed upon for your stay will be due upon arrival and will be charged to your credit card upon registration.

If you have further questions, we are here to help.

Room use

In order to plan your stay with us, we provide some special information about room accommodations.
We do not allow guests to bring outside food into our BnB rooms.
This is to maintain the cleanliness and hygiene of our accommodations.
For safety reasons, we kindly ask that you do not move furniture in the BnB rooms.
This ensures that our staff can maintain the functionality of your room and provides a safe and secure environment for all guests.

Unregistered persons

Guests are strictly prohibited from occupying the property with unregistered persons upon check-in or inviting unregistered persons to enter the property.
Use of common areas, such as swimming pool, parking lot and others, is reserved exclusively for registered guests.
Exceptions are allowed at the sole discretion of the facility, provided that the room can accommodate additional guests and that all registration and payment procedures (including additional charges for stay, breakfast and any taxes) for the additional guest are completed.
In case of non-compliance with this rule, the facility reserves the right not to refund the reservation and to report the presence of unregistered persons to the relevant authorities.

Accommodation for adults only

To ensure a peaceful and relaxing experience for all guests, we are pleased to offer adult-only accommodations. This means that all guests must be at least 14 years of age to stay with us.

Pet Policy

While we understand that pets are beloved members of the family, “Villa Olivemare” is unfortunately unable to accommodate pets in our facility.
This decision is based on:
Ensuring the comfort and safety of all guests, some of whom may have allergies or anxieties about pets.
Maintaining the cleanliness and hygiene of our facilities for a pleasant experience for all.
We apologize for any inconvenience and appreciate your understanding.
For pet-friendly accommodations, we recommend that you search online or contact your local tourism boards for information.

Policy on smoking and drugs

We want to ensure a pleasant stay for all our guests. Therefore, We therefore inform you that our Bed and Breakfast is entirely non-smoking and has no outdoor smoking areas.. Smoking is not permitted in the Bed and Breakfast rooms or other areas, in accordance with the law. Violation of this policy may result in a credit card fine.
To maintain a safe and comfortable environment, we strictly prohibit the use, possession and sale of drugs in our Bed and Breakfast. Violators will be subject to a fine.

Liability and damages

“Villa Olivemare” Bed and Breakfast cannot be held liable for direct or indirect damages resulting from the actions of guests or the use of Bed and Breakfast facilities by guests, expressly including damages resulting from fire, theft, or other illegal acts. “Villa Olivemare” Bed and Breakfasts are also not responsible for damage to guests’ personal property or for damage caused by third parties.
If a guest causes damage to the Bed and Breakfast room or another area of the Bed and Breakfast during the stay, the person who made the reservation will be responsible for the damage caused.
If the Bed and Breakfast room or one of the other areas of the Bed and Breakfast is left damaged or heavily soiled, or if it turns out that items have disappeared or items have been taken from the Bed and Breakfast, we reserve the right to charge the related costs to the credit card of the person who made the reservation.
In the event that any damage occurs inside the Bed and Breakfast room or within the room, you must notify us without delay.

Front door rules

Ensure safety:
For the safety of all guests and the owner, we kindly ask all guests to always lock the front door tightly when entering or leaving the Bed and Breakfast.
Reasons for the policy:
This policy helps to:
Maintain building security: Prevent unauthorized access to the property.
Ensure comfort and safety: Maintains building climate and helps prevent unwanted noise or pest entry.
Protect guests’ personal belongings: Minimizes the risk of theft or damage to personal belongings left inside.
All guests are expected to abide by this policy during their stay.
Staff may remind guests of compliance with this policy if inadvertent violations are noticed.

Damage to or loss of personal items

Villa Olivemare is not responsible for lost, damaged or stolen personal items, even if kept in the room.

It is the guest’s responsibility to collect any items or property left in the Bed and Breakfast.

Parking

Only a walking pace is allowed within the parking area.
The following is prohibited in the parking lot
– Smoking or using fire,
– depositing combustible substances, combustible substrate containers and objects that pose a fire hazard,
– leaving the engine running unnecessarily,
– refueling, repairing or washing the vehicle or cleaning the interior of vehicles,
– draining coolant, fuel and oil,
– distributing advertising materials.
The right of presence in the parking area is limited to parking, loading, unloading and retrieving vehicles.
The guest is required to notify the BnB immediately of any alteration in status caused by him/her.
We are not responsible if the vehicle, its contents or accessories are stolen or damaged.

Bicycle rental

Bicycles are rented clean and in good working condition and must be returned to the person in charge who delivered them.
Bicycles are checked daily.
It is the customer’s responsibility to check the bicycle before riding.
The customer agrees to return the bicycle in good, undamaged condition to avoid additional costs for repair, maintenance, or replacement.
Damaged parts or components will be repaired/replaced at our supplier.
Normal wear and tear is accepted, but does not include bent spokes and rims, frames, handlebars, saddles or other parts damaged by misuse and/or falls.
Please refrain from cycling in prohibited areas and restricted routes.
The BnB assumes no responsibility for any violation of laws or rules by the guest.
If you are involved in an accident while using the BnB bicycle, please notify the BnB immediately of the time, place, cause, and circumstances of the accident. If necessary, you will also have to contact the Local Police or take any other action required by law.
The BnB “Villa Olivemare” assumes no responsibility for the accident, if the accident makes it necessary to initiate an out-of-court mediation procedure, etc., the responsibility lies solely with the guest.

Force majeure

The BnB is not responsible for damages that may result if it cannot provide certain services or fulfill all or part of the agreement with the guest due to force majeure. In such a case, “Villa Olivemare” is not obliged to pay any form of compensation. The term “force majeure” means when circumstances occur that are beyond the control of “Villa Olivemare” and for which it is not at fault or responsible. Force majeure situations include pandemics, war or threat of war, strikes, factory or office strikes, social unrest, riots, personnel illness, terrorism, fire, natural or other disasters, gas, electricity or water outages, and government measures that make it impossible to provide services. If a force majeure situation occurs, the BnB may suspend its obligations under the contract with the guest or cancel the reservation.

Privacy

“Villa Olivemare” collects some personal data at the time of booking and during your stay at the Bed and Breakfast. This personal data is processed in accordance with the Villa Olivemare Privacy Policy and Legislative Decree 196/2002. For more information about the processing of your personal data and your rights in this regard, we refer you to our Privacy Policy. Click [qui] to view Villa Olivemare’s Privacy Policy.

Maintenance of GTC

Nothing in these GTC shall in any way derogate from the mandatory provisions relating to consumers. If a provision of these GTC is declared invalid or void, the rest of the GTC will remain valid and the invalid or void provision will be replaced with another provision that comes as close as possible to the original intentions of that invalid provision.

Modification of the GTC

Villa Olivemare reserves the right to change these GTC without notice. Since any changes to the GTC will be posted on the Bed and Breakfast website, please check the latest version of the GTC on the website before your stay.

Translations

These GC&C have been translated into several languages. In the event that the interpretation of the Italian version and the translation into another language differ, the Italian version shall prevail.

Applicable law and authority

Unless otherwise stipulated by binding national or international laws, Italian law applies to these GTC and to the contract between the Bed and Breakfast and the guest.
Unless the applicable national or international law provides otherwise, for Consumer Users any dispute relating to the application, execution and interpretation of these Conditions shall be devolved to the court of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right of the Consumer User to bring an action before a judge other than the “consumer forum” pursuant to art. 66 bis of the Consumer Code, with territorial jurisdiction according to one of the criteria set forth in Articles 18, 19 and 20 of the Civil Procedural Code.
The undersigned, in accordance with Articles 1341 and 1342. C.C. as well as Articles 33 et seq. of the d.lgs. 206/2005 (Consumer Code), he declares that he fully accepts the above contractual conditions.